Frequently Asked Questions

1. What products do you offer?

Virgin Ettire offers premium-quality t-shirts, hoodies, and accessories designed for style, comfort, and durability.

2. Where do you ship?

We ship worldwide! We deliver to most countries, with estimated delivery times depending on your location. See our Shipping & Delivery page for details.

3. How long will my order take to arrive?

  • Processing Time: 1–3 business days

  • Standard Shipping: 5–15 business days (depending on location)

  • Express Shipping: 2–7 business days (depending on location)

International delivery times may vary due to customs processing.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your package until it arrives.

5. Can I return or exchange my order?

Yes! Items can be returned or exchanged within 30 days if they are unworn, unwashed, and in original condition. Sale or clearance items may not be eligible. For details, see our Returns & Exchanges page.

6. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other Shopify-supported payment options.

7. Do you charge customs duties or taxes for international orders?

International customers may be responsible for customs duties, import taxes, or fees depending on their country’s regulations. These fees are not included in our shipping rates.

8. How do I contact customer support?

You can reach us at:

9. Can I cancel my order?

Orders can be canceled within 24 hours of purchase. After that, we may have already processed your order. Please contact us immediately if you need to cancel.

10. How do I care for my Virgin Ettire clothing?

  • Machine wash cold with similar colors

  • Do not bleach

  • Tumble dry low or hang dry

  • Iron on low heat if needed

Proper care ensures longevity and maintains the quality of your apparel.